Question 1

How to reserve a party with Plush Party Palace?

Accepted Answer

Parents can schedule a party with our online calendar feature, to reserve their appointment or birthday party.  Once we review the request, we will then send an email to confirm the details.  You can also reach us by emailing us at plushpartypalace@gmail.com, or call us at (567)-289-2002 if you have any questions before reserving.  We will get back to you as soon as possible.

Question 2

What are the hours of operation?

Accepted Answer

All parties are private and by appointment only right now.  However, please keep an eye out on our site for special events that could possibly provide walk-in services. If you would like to be added to our email list, please sign-up. We will notify you by email when we put on special events that you or your Princess could participate in.

Question 3

How far in advance should I book my event?

Accepted Answer

We welcome short notice bookings but recommend that you book events at least 4 weeks in advance. However, if you need a last-minute date, please call or send an email to plushpartypalace@gmail.com to check availability.

Question 4

Is there a minimum or maximum number of guests I can invite?

Accepted Answer

All our birthday party packages are a minimum of 6 girls with a maximum of 10 girls, including the guest of honor. If less than 6 attend your party, you will still be charged the same amount. While 10 girls are the maximum for this category, we understand that our guest could potentially desire to have more guest attend.  In that instance, please inquire, and we will review to see if we could accommodate. Parties larger than 10 girls are considered a custom party, and will require additional fees and staffing.

Question 5

What forms of payments do you accept?

Accepted Answer

We accept Credit/Debit Card payments (Visa, Mastercard, PayPal). We do not accept personal checks or cash, and we do not keep any cash on the premises.

Question 6

How much is the deposit to reserve an event date?

Accepted Answer

At the time of scheduling there is a $50-200 deposit due to reserve your appointment, or birthday party. The deposit will be returned as credit to your final charge. If your reservation is cancelled, the deposit is *non-refundable*.

Question 7

When is final payment due?

Accepted Answer

Final balance may be paid during reservation process, or no less than 1 week before your event. We do have an option to pay in 3-4 installments until payment is complete.  Please inquire for more details.

Question 8

What does Plush provide?

Accepted Answer

Please see the services, and packages listed on our site.

Question 9

What happens if I need to cancel?

Accepted Answer

ALL deposits are non-refundable.  We can reschedule your party if it’s more than 1 month away.  Any Party NOT paid in full 1 week prior, risks the possibility of having their party cancelled.

Question 10

What sanitary precautions do you take for every event?

Accepted Answer

We will be following all the CDC recommendations for COVID precautions and protocols. Each event will have clean towels, and spa robes. Our basins are cleaned and disinfected. We will sanitize between each service or party. Disposable applicators are used for all makeup applications. Brushes are cleaned and disinfected. Mask are required by all who are in attendance, the safety of your child is our number one priority.

Question 11

What is the typical length of a party?

Accepted Answer

Parties are approximately 2 hours long depending on the party package, and size of party.  We ask that you arrive no more than 10 minutes before your party begins. We ask that parents pick up their child promptly when the party ends.  We will not be responsible for any child left on the premises after the party ends.  The parent who reserved the party must stay until all the children invited are picked up.

Question 12

What happens in the event of an emergency/inclement weather/etc.?

Accepted Answer

In the event of inclement weather, serious illness, or other unforeseen emergency, Plush reserves the right to cancel any event, and offer an alternative event date for the celebration.

Question 13

What happens during the day of celebration?

Accepted Answer

Arrival Time: Guests may arrive no more than 10 minutes prior to your event start time. If you arrive any time after the designated time slot, the party will still end at its designated end time.  If the party is customized and approved, (then and only then), can time slots and arrival times will be different for decorating purposes.

Question 14

What if my child has an allergy?

Accepted Answer

Please notify us of any allergies for all the children that will be in attendance when booking your event, and we will accommodate your guest.

Question 15

Do I need to stay at the party?

Accepted Answer

No, your child will be fully supervised by our staff. Once the party commences, we will lock the door until the party ends or upon the return of parents picking up their children.

Question 16

Can parents and family hang around during the party?

Accepted Answer

We ask that only the parent of the birthday child and no more than 2 additional adults stay. This is due to limited space inside our party venue, we ask parents to wait outside or drop their child off, and return to pick them up just before the party time ends. Unless arrangements have been made for the parents to be catered to in our designated party space.  Please inquire for more details.

Question 17

What happens in the event of an accident or injury?

Accepted Answer

We are not responsible for accidents or injuries. The parent who reserves the party will be sure to sign a waiver for participation releasing us from all liability.

Question 18

Do you rent your facility for private parties, meetings or other functions?"

Accepted Answer

Yes, our facility can be rented privately for small intimate events, meetings, baby showers, bridal showers etc. You can call to inquire about hourly, daily or weekly rentals. We will coordinate you with our in house planner, Holly Nicole Planning, LLC. *Plush parties will ALWAYS take precedence over a private rental*.  -There is no smoking allowed on the premises under any circumstances.

Question 19

What can I add on?

Accepted Answer

Please see our add on options under the services tab.

Question 20

Where do I go for details about add-ons?

Accepted Answer

If you are looking for a customized party, we use our in-house preferred vendors. Whether that is planning, desserts, decor etc. We can also help with your birthday cake, toppers, personalized cookies, designer party bags, extra balloons & decorations, welcome poster and even car hire. The list goes on! We would love to assist you in any way we can. Please inquire for more details, and we will get you connected with our in house planner, Holly Nicole Planning, LLC.